General Terms & Conditions
At Cheaper Car Rentals, we believe renting a car should be a stress free experience. While we are very realistic about the use of our vehicles, we do have a few rules and conditions that are designed to make life easier for everyone. If you have any questions about these, please feel free to talk to us in person.
Minimum Age
You must be at least 21 years old and have a minimum of 2 years driving experience to take this ride.
Driver’s Licence
Yep, you must have one of these funnily enough. Sorry, learner’s permits are not accepted. All drivers need a valid driver’s licence. A current acceptable overseas, Australian or International licence is required from all drivers. Translation documents must be provided where a driver’s licence is not in English. We are happy to rent to a holder of a provisional licence that meets our age requirements and has at least two years driving experience.
Identification
Besides your current driver’s licence with your current address on it, a credit card with your name on it must be supplied as a second form of identification. If you do not have your current address on your licence, please bring proof of your address with you. For international visitors, a current passport will be considered sufficient as a form of Identification.
Payment
Payment of all fees is to be made at the commencement of the hire by either credit card or cash.
Bond
A bond of $200 is required for all hires. This is charged to a Visa or Mastercard. This bond is refundable when the vehicle is returned in the same condition as when it was rented. We will consider accepting cash deposits of $500 providing we sight several forms of identification showing a current local address. The owner of any credit card used when hiring from us must be present to sign the agreement and credit card authorisation.
Insurance
Vehicle insurance is compulsory on all hires and is subject to an excess of $2000 for all drivers aged 25 years and over. (Windscreen and tyre damage is not included). For drivers aged between 21 and 24 years old the excess is $2500. Drivers over 25 can reduce the excess by paying a Collision Damage Waiver (CDW) as set out in our fees and charges.
If you are involved in an accident that is not your fault and provide the licence number, name, address and registration number of the other vehicle involved, the excess charge may be waived at our discretion if the accident is reported within 24 hours and an accident report is filled in. If no details about the other driver are provided, the single vehicle excess will apply.
Where you are involved in an accident with another vehicle where you are at fault, the insurance excess must be paid in full. All the details listed above will still be needed and an accident must be reported within 24 hours and an accident report filled in.
Single vehicle accidents of any kind are subject to the full excess of $2500 regardless of any CDW taken out.
Stolen vehicles are also subject to the full excess of $2500 until recovered. Any damage to stolen vehicles will be deducted from the excess amount and the balance refunded.
Windows and tyres
Windows and tyres are not covered by insurance. If a puncture occurs or a window breaks while you have hired it, you will be responsible for repair costs.
Rental Duration
A one day hire is a 24 hour period from the time of pickup to the same time on the following day (subject to weekend opening hours). Late fees are charged at $10 per hour or a full day, whichever is the cheaper.
Extension of Rental Period
In the event that you may wish to extend your rental period, we are more than happy to accommodate your needs, providing:
1) Your account is up to date and you are able to pre-pay for your extended rental period.
2) There are no previous confirmed bookings on the vehicle you have rented during the extension period. Please note we will do our utmost to accommodate you in an alternative vehicle if someone else has pre-booked your vehicle prior to your extension.
3) You have shown respect for the vehicle you have currently rented in regards to its maintenance and presentation.
Early Returns
In the event of a vehicle returning earlier than the original return date the rental charge may be recalculated at the relevant daily rate for the number of days hired. Penalty fees apply and are as follows:
- Within 24 hours of return date no refund or penalty
- Within 3 days of return date – 1 days rental penalty fee
- Within 4 -7 days of return date – 2 days rental penalty fee
- Greater than seven days – 3 day penalty fee
Overdue Account
If your rental account is not settled or runs overdue, after seven (7) days we may need to pass your debt onto a collection agent. This will incur extra charges which will be passed onto you. Where a vehicle is not returned when due and no extension has been agreed to by us, the vehicle will be reported stolen.
Child & Baby Seats
Child seats are now compulsory in Australia, and can be hired at a cost of $5 per day. Please order at time of reservation (subject to availability).
Fuel Policy
It is required that at the end of each rental, the vehicle be returned with same amount of fuel that the vehicle left with. This is recorded on the agreement and is signed for by the hirer. It is the hirer’s responsibility to ensure the fuel level is the same as recorded on the agreement before leaving with the vehicle. We will endeavour to show you around the car at each hire and show you the expected amount of fuel in the vehicle when it is returned. Should the hirer not return the vehicle in this condition, a $35 refuelling fee plus a charge of $2.00 per litre will be charged to re-fill the tank.
Cleaning Policy
We take pride in ensuring you rent a vehicle that is professionally maintained by licensed vehicle testers and clean. Vehicles that are not treated with respect whilst out on rental, and are returned in a condition which we consider unreasonable, will incur a cleaning charge appropriate to the amount of time required to professionally clean and detail the vehicle.
Smoking Policy
No smoking is allowed in any of our vehicles. A fee of $60 will be charged when a car has been smoked in.
Fines
All speeding, parking, toll evasions and any other traffic infringements, incurred by the vehicle you have rented during your rental period, will be your responsibility. We charge a $35 administration fee for any tolls or fines that we process and make nominations for.
Kilometre Charges
All car rentals come with 150km of travel a day. This amount is cumulative meaning if you take a car for a week you have 1050 km of travel included in your rental. Should your kilometre usage be in excess of this, a charge of 30c per extra kilometre will be incurred when you return the vehicle and settle your account.
If you need to more kilometres than this, you have the option of upgrading your rental to either 300kms per day for $5.50 per day or unlimited km for $11 per day
Additional Drivers
On renting a vehicle from Cheaper Car Rentals, you will be required to sign a contract, agreeing to specific terms as specified on the agreement. Only those hirers who have signed the agreement and whose license has been verified by us are allowed to drive the vehicle. There is no charge for adding additional drivers to the contract. Anyone who drives the car without signing the contract will not be insured and are at risk of heavy penalties if an accident occurs.
After Hours Drop Offs.
Unfortunately, we are unable to facilitate after hours drop offs. The vehicle must be returned during business hours. If you choose to drop off a vehicle out of hours it will be entirely at the hirers risk and the vehicle will not be considered returned until we have checked the vehicle back in. Any damage that occurs to vehicles left after business hours will be at the expense of the hirer and subject to the terms and conditions already outlined.
